Delivery & Shipment
Currently, we ship our products within the UAE.
For regular orders, processing time is 2-3 business days. Pre-orders typically take 3-5 business days depending on volume. For our rent-our-printer service, the production time for 3D printed items varies based on the complexity of the design and current order volume, but it usually takes 7-10 business days. Once shipped, you will receive a confirmation email with tracking information.
Yes, we offer free shipping on orders over 200 AED.
Return & Exchange Policy
As a small business, we hope you will be pleased with your order. At this time, all sales are final. We strive to provide detailed descriptions and photos so that what you see online is what you will receive.
If there’s an issue with your item or order, you have 48 hours after receiving the shipment to notify us. Please contact us immediately at info@dubai3dprinting.ae with your order number, photos, and a description of the issue. Upon receiving the returned defective product, we will inspect it and notify you via email within a reasonable timeframe if you qualify for a refund or replacement. If eligible, we will replace the product or refund the purchase price using the original payment method. A 20 AED re-stocking fee applies for returns.
We currently do not offer exchanges unless the item you received is defective. If you receive a defective item, please contact us with details of the product and the defect.
Care Instructions
Handle your 3D printed items gently to avoid breakage. Clean with a soft, dry cloth or a lightly damp cloth if necessary. Avoid harsh chemicals or abrasive materials. Do not expose the items to direct sunlight for prolonged periods or to heat sources, as this can cause fading and warping. Our vases are not water-tight and are best suited for displaying dried flowers or as decorative pieces. For fresh flowers, use a small glass cup or jar inside the vase.
Yes, some of our items are small or have small parts that can be a choking hazard for young children. Additionally, certain products are assembled with glue, which can pose a risk if broken apart. Always keep small items out of reach of children and supervise them during play.
Rent Our Printer
Our rent-our-printer service allows you to bring your 3D printing projects to life using our state-of-the-art printers. The production time for 3D printed items varies based on the complexity of the design and current order volume. Typically, orders are processed and shipped within 7-10 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
Materials We Use
At Dubai 3D Printing, we primarily use PLA (Polylactic Acid), a biodegradable and eco-friendly bioplastic made from renewable resources like cornstarch. PLA is known for its excellent print quality and durability, making it perfect for our wide range of products, from toys and home decorations to organizational items.
Yes, PLA is a non-toxic material and is generally considered safe for children. However, some of our items are small or have small parts that can pose a choking hazard, so please keep these items out of reach of young children.
Contact Us
If you have any other questions or need further assistance, please feel free to contact us at info@dubai3dprinting.ae. We’re here to help and ensure you have the best experience with Dubai 3D Printing!